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Terms and Conditions

HEALTH CONSENT

I have chosen to consult with and give consent for massage therapy to be provided by a Rejuvenators Mobile Massage I do not expect the therapist to have foreseen any previous or pre-existing condition that I have not mentioned. I understand that massage may provide benefits for certain conditions but results are not guaranteed.

These benefits may include relief of muscular tension, relaxation, reduction in the symptoms of stress-related conditions and provision of general well-being. I also understand that massage therapy may produce side effects such as muscle soreness, mild bruising, increased awareness of areas of pain and light-headedness amongst other possible temporary outcomes. I am aware that the therapist does not diagnose illnesses, prescribe medications nor physically manipulate the spine or its immediate articulations. The therapist understands that I have the right to question procedures used and to receive an explanation of any procedures that the therapist performs. I will tell the therapist about any discomfort I may experience during the therapy session and understand that the therapy will be adjusted accordingly. Finally I understand that massage therapy has contra-indications and it is my responsibility to ensure it is suitable for me based on my current health condition.

ETHICS AND VALUES

We are very mindful to ensure your safety and the safety of our therapists. We expect and promote mutual respect and integrity as part of delivering truly professional services which are STRICTLY NON-SEXUAL.

We expect all of our interactions to be ethical and will never accept or tolerate inappropriate behaviour of either our therapists or you our clients which includes but is not limited to verbal comments, non-verbal gestures and inappropriate nudity or disrobing.

Underwear must be worn by clients at all times and we reserve the right to take appropriate action and cancel the service in any such cases. This can include forfeiting of all fees paid and the possible reporting of the matter to an appropriate authority. We trust that you will support and cooperate in a manner consistent with our values at all times.

CANCELLATION POLICY

We are dedicated to providing the very best qualified therapists and professional massage therapy  treatments. We always endeavour to provide the therapist at the time and place that suits you and we are very often booked up hours and sometimes days in advance.

We this in mind and out of respect for your time and our therapists time the following cancellation policies apply. Cancellations with less than 12 hours notice prior to an appointment may incur a fee equal to 50% of the treatment and you must call our free support number to request this on 1300 302 542. Cancellations are not accepted within three hours of the appointment time as we will be unable to rebook our therapist

We thank you as one of our very valued customers for your understanding and cooperation.